Refund Policy

Refund Policy

This Refund Policy explains how PFine Real Estate Cloud handles refund requests for digital marketplace services, including paid publication, subscriptions, premium exposure, and listing boosts.

1. Nature of Digital Services

Most platform payments are for digital services that begin processing immediately after confirmation, such as listing workflow activation, paid publication handling, premium exposure reservation, or visibility upgrades. Because these services may be consumed quickly, refunds are assessed carefully and are not automatic once delivery has started.

2. When a Refund May Be Considered

A refund may be considered where: a duplicate payment is confirmed; a payment is captured but the paid service is not initiated due to a verified platform-side technical failure; a charge is proven to be unauthorized; or a refund is otherwise required by applicable law. Supporting transaction evidence may be required before any decision is made.

3. When a Refund Is Normally Not Available

Refunds are normally not issued merely because a user changes their mind after payment, fails to complete a transaction with another user, receives fewer enquiries than expected, submits inaccurate content, violates platform rules, or has content rejected for policy, fraud, compliance, or authenticity reasons. Premium ranking, boosts, and publication services improve exposure and workflow status, not guaranteed commercial outcomes.

4. Partial or Alternative Remedies

Where appropriate, PFine Real Estate Cloud may offer a reasonable service credit, repost opportunity, corrected activation period, or other practical remedy instead of a cash refund, especially where value has already been partially delivered.

5. Request Window

Users should raise refund concerns as soon as possible after the event giving rise to the request. Delayed claims may be harder to verify and may be declined where records, gateway data, or service status no longer reasonably support the request.

6. Review Process

All refund requests are subject to internal verification, abuse checks, payment-gateway reconciliation, and service-delivery review. PFine Real Estate Cloud may request additional information before making a decision. Final outcomes may include approval, decline, partial adjustment, service credit, or another lawful remedy.

7. Payment Gateway Timelines

Where a refund is approved, actual settlement timing depends on the relevant payment gateway, bank, or wallet provider. Platform approval of a refund does not control how quickly third-party payment providers complete reversal or settlement actions.

8. Chargebacks and Disputes

If a chargeback or gateway dispute is opened, PFine Real Estate Cloud may pause related services, workspace actions, or account privileges while the matter is reviewed. Fraudulent or abusive chargeback activity may lead to suspension or permanent restriction.

9. Fair Use and Staff Protection

Refund handling is intended to balance user fairness, anti-fraud controls, and operational protection for the platform and its staff. Abusive, repetitive, dishonest, or coercive refund demands may be denied and may trigger account review.

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